Helpdesk and service 24/7
Support
We are convinced of our products and systems, just like many customers with us. This does not mean that it is not nice to offer a safety net that our customers can fall back on. We do this during office hours with our helpdesk. Outside office hours, the breakdown service is ready.
Our helpdesk
During office hours, our help desk is well staffed to assist you in word and deed.
If you have problems, feel free to call us.
The helpdesk is included free of charge for all our customers.
If you want to use our helpdesk for extra help with adjustments and expansions, we will offer you a quote in advance.
Outside office hours, we remain accessible with our troubleshooting service.
If you run into problems, you can report to our service engineers.
They will provide you with the best possible service.
This is often possible over the phone, thanks to our support tool.
Thanks to this support tool, we can temporarily take over your computer and, with your permission, fix the malfunction via your computer.
I'm happy to help you!
The start of a new season often does not go without a hitch. New colleagues, new reservations, adjustments in the system, in short: many new challenges. I will gladly help you with this from the helpdesk!
Report malfunction
Support tool
To get online support from one of our qualified service technicians, it is necessary to download our support software.
With this support tool, we can connect to your computer and, with permission, fix your problem.
Extra security? That is possible with our contracts
We have various options to support and relieve our customers as best as possible.
- Helpdesk agreement (incl. with our installations)
- Maintenance contract
- Maintenance and breakdown contract
Maintenance contract
Our contract options
Helpdesk
When you have an installation from us, you have access to our helpdesk. We are happy to offer this service to our customers.
Maintenance
Have your installation checked once a year by our maintenance engineer.
This keeps your installation in top condition.
Fault and maintenance
Priority in the event of malfunctions and the right to have an engineer on site if a malfunction occurs during the weekend.
Wesley Koetje
Commerce
“A bit of maintenance, unburdening and certainty. That gives a good feeling”.
A failure for you is a challenge for me.
If you unexpectedly encounter a malfunction that cannot be easily resolved by telephone, I will gladly come to you. I will gladly ensure that your installation can provide the right services again.
Service and maintenance
